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FREQUENTLY ASKED QUESTIONS

WHAT IS SYLVIA REWARDS PROGRAM?

The Sylvia Rewards Program is Sylvia Secrets’ NEW customer loyalty program that allows clients to earn points and can be redeemed for Sylvia Secrets’ treatments, services, and other surprise promotions & privileges.

HOW DO I JOIN THE PROGRAM?

New or Regular clients are eligible for the Program by creating an account, or by logging in to an existing account. You may be required to provide your complete details such as full name, mailing address, email address, and date of birth and to create a password in order to create an account.

WHAT AM I AGREEING TO BY JOINING THE PROGRAM?

By joining the Program, you agree that you have read, understand, and agree to be bound by the PROGRAM TERMS and by any changes or modifications we may make to those Program terms and conditions. You also agree to receive Program-related emails from us and our partners.

WHAT ARE THE TERMS OF THE PROGRAM?

Only clients with complete profile details can be eligible Sylvia Rewards Program. Clients can only redeem points in-store upon payment. You may view your points on your Sylvia Secrets profile at www.sylviassecrets.sg or your may view your last email receipt transaction which points balances and earnings are specified.

 

HOW WILL YOU USE THE INFORMATION I PROVIDE THROUGH THE PROGRAM?

The personal information collected from you in connection with the Program is subject to our PRIVACY POLICY.

 

HOW DOES THE PROGRAM WORK?

Spend on services, products, gift cards, day packages, and/ or custom packages. Every $10 purchase, you will earn 1 point which is equivalent to $1 which you can redeem the next working day upon visit. The points can only be redeemed in-store upon settlement.

1 point = $1 value

If you have 200 points = use $200 value on services, series or day packages

 

WHAT ARE THE REWARDS?

$10 spent on Services/Treatment  = 1point

$10 spent on Packages/Day Packages = 1 point

$10 spent on Gift Card  = 1 point

 

HOW DO I EARN POINTS?

You can earn Points by logging in to your account and then making qualifying purchases or taking qualifying actions. We may also, at our sole discretion, provide additional Points in connection with certain transactions and promotions.

 

You may earn Points for dollars you spend on each qualifying transaction on www.sylviassecrets.sg. Some actions may require additional disclosures by you in order to qualify.

 

WHEN WILL MY POINTS BE AVAILABLE?

It may take 24 hours for you to be able to redeem Points once rewarded for regular patrons & regular clients.

 

HOW DO I CHECK MY MEMBER ACCOUNT STATUS?

You can check your membership level and account status by logging into your account on www.sylviassecrets.sg and going to the “POINTS” section on your dashboard.

 

WHAT IF MY POINTS ARE NOT SHOWING IN MY ACCOUNT?

If you have concerns that a purchase or other action was not properly applied to your Member Account, you should contact Sylvia’s Secrets customer service through Facebook and Instagram. Please provide your name, address, phone number, and email address associated with your account, the date of the alleged purchase or action, and the issue(s) you encountered. The concern must be sent within forty-five (45) days after the alleged purchase or action took place. We are not responsible for late notifications regarding purchases or actions not being credited to a Member account.

 

DO MY POINTS EXPIRE?

While your membership may remain open, Points will expire after three (3) months of inactivity, a period in which a Member earns no Points, makes no qualifying purchases, takes no qualifying actions, and redeems no Points. Points must be redeemed within 6 months from the date awarded.

 

HOW TO REDEEM YOUR SYLVIA POINTS?

 

1.  The receipt or e-mail has information on redeemed, accrued, and balance Sylvia Rewards.

2. Present receipt to SS crew to utilize your Sylvia Reward points and pay for your treatments!