PRODUCTS REFUND TERMS & CONDITIONS

 

Merchandise / Products

 

We offer a 14 days return policy should you have a change of mind. Please ensure item is intact and no damages. Our product refund policy does not apply to any damaged product caused by mishandling and abuse.

 

Terms & Conditions

Product(s) that has been purchased at Sylvia’s Secrets may be refunded within 14 days from the date of purchase. Our product refund policy does not apply to any damaged product caused by mishandling and abuse.

In order to make the refunds process going, we required customers to send us a formal email. Click here  to drop us an email regarding your refund request and we shall be in touch with you within 3 working days.

Sylvia’s Secrets will send a refund approval email and within 45-60 days from the date of approval, Sylvia’s Secrets will refund it via internet banking, minus 10% of administrative charge.

PACKAGE / MEMBERSHIP TERMS & CONDITIONS

Packages(s) that has been purchased at Sylvia’s Secrets may be refunded within 14 days from the date of purchase.

The refund process will not be continue under several circumstances as follows: the closure of the outlet, the change of therapist, change of location and client moving out of Singapore.

In order to make the refunds process going, we required customers to send us a formal email. Click here to drop us an email regarding your refund process and we shall be in touch with you within 3 working days.
Sylvia’s Secrets will send a refund approval email and within 45-60 days from the date of approval, Sylvia's Secrets will refund it via internet banking, minus 10% of package price, we will refer to the higher price one.

Example A: Refund on package.

Refund On Guinot Age Summum 5 get 1  , Priced $750 With No Session Utilised.

$750 - $75 administrative charge = $675 amount to be refunded

Refund On  Guinot Age Summum Priced $750 With 1 Session Utilised.

$750 - $75 administrative charge - $188 = $487 amount to be refunded

CONVERSION POLICY

Sylvia’s Secrets prepaid packages purchased can be converted to a Mix and Match credits, minus an administrative charge 10% of package price paid.

These credits can be used to offset any other treatments from the treatment menu at a la carte price. However, the credits cannot be used to offset any retail product. The converted credits will be tabulated based on the amount paid for the package, excluding GST taxes minus the original published price of the total treatments redeemed previously.

 

 

Click here to drop us an email and we shall be in touch with you within 3 working days.

 

PACKAGES

Sylvia’s Secrets packages are valid for 1 year from the date of purchased unless otherwise stated.

PACKAGES EXTENSION

With immediate effect, administrative charges will be applicable at $20  for every 3 months of extension.

 

We reserve the right to reject any promotional package extension and will not bear any charges incurred by customers during the process of package extension.

 

Click here to drop us an email and we shall be in touch with you within 3 working days.